For Patients

Northwest Eye Surgeons accepts most insurance plans. We encourage you to contact your insurance provider and determine your coverage prior to your initial visit. In addition, our insurance specialists are available to answer any questions you may have. Please call (800) 826-4631 for assistance.

When you call to schedule an appointment, please have the following patient information ready:

• Full name, including middle initial
• Your current phone number
• Your birthdate
• Your physician’s name and phone number for your referring doctor and primary care physician
• Your insurance card, along with the name and birth date of the subscriber
• The nature or reason for your call and purpose of the appointment

Pre-Appointment Phone Call

In order to shorten the length of your stay in our clinic during your appointment, we will make three attempts to call you within a week of your appointment to obtain the needed information and complete the new patient forms with you over the phone if you are a new patient.

To make your experience at Northwest Eye Surgeons go smoothly, please bring the following information with you when you arrive for your appointment:

• Your referrals, insurance cards, or medical coupons available (required)
• Photo ID
• Your copayment and coinsurance amounts. We require payment of these at the time of service
• Completed Patient Information forms that you will receive prior to your visit (unless you already provided that information to us over the phone)
• List of any current medications(s) (how much you take and how often) and/or drug allergies (unless you already provided that information to us over the phone)
• Change of address/phone number(s) if you have recently moved or made a change
• Emergency contact and their phone number (required)
• Most surgical procedures require a separate visit in addition to the clinic visit

Follow-Up For Surgical Visits

If you require a follow-up visit or surgery following your initial visit, our staff will help you to obtain the necessary information and pre-authorizations or pre-determinations form your insurance company. Insurance pre-authorizations or pre-determinations do not guarantee payment. If you have concerns about payment, we encourage you to contact your insurance carrier.